Privacy Policy
This privacy policy applies between you, the User of this Website and Chew Valley Roofing, the owner and provider of this Website.
Chew Valley Roofing takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions for Website Use, which can be found at: www.chewvalleyroofing.co.uk.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy –
“Chew Valley Roofing” means Chew Valley Roofing Ltd, a company incorporated in England and Wales with registered number 10965624 whose registered office is at 1 The Briars, Waterberry Drive, Waterlooville, Hampshire, PO7 7YH;
“Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain feature of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
“Cookie Regulations” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“Data” means collectively all information that you submit to Chew Valley Roofing Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protections Laws;
“Data Protection Authority” means, in the United Kingdom, the Information Commissioner’s Office (ICO), whose contact details can be found on their website at www.ico.org.uk;
“Data Protection Laws” means any applicable law relating to the processing of personal Data, including but not limited to Directive 96/46/EC (Data Protection Directive), GDPR, and any national implementing laws, regulations or secondary legislation, for as long as GDPR is effective in the United Kingdom;
“GDPR” means the General Data Protection Regulation (EU) 2016/679;
“Us” and “We” have the same meaning as Chew Valley Roofing;
“User” and “You” means any third party that accesses the Website and is not either –
(i) employed by Chew Valley Roofing and acting in the course of their employment, or
(ii) engaged as a consultant or otherwise providing services to Chew Valley Roofing and accessing the Website in connection with the provision of such services;
“Website” means the website that you are currently using, www.chewvalleyroofing.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation –
(1) the singular includes the plural and vice versa;
(2) references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
(3) a reference to a person includes firms, companies, government entities, trusts and partnerships;
(4) “including” is understood to mean “including without limitation”;
(5) reference to any statutory provision includes any modification or amendment to it;
(6) the headings and sub-headings do not form part of this policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Chew Valley Roofing and Users with respect of this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Chew Valley Roofing is the “data controller”. This means that Chew Valley Roofing determines the purpose for which, and the manner in which, your Data is processed.
Data collection
5. We may collect the following Data, which includes personal Data, from you, including –
(1) your name;
(2) your contact information, such as email addresses, property addresses and telephone numbers;
(3) demographic information such as postcode, preferences and interests;
(4) your IP address (automatically collected);
(5) your web browser type and version (automatically collected); and
(6) a list of URLs starting with referring site, your activity on this Website, and the site you exit to (automatically collected);
in each case, in accordance with this privacy policy.
6. We collect Data in the following ways –
(1) Data is given to us by you; and
(2) Data is collected automatically.
7. Chew Valley Roofing will collect your Data in a number of ways, including –
(1) when you contact us through the Website, by telephone, post, e-mail or through any other means;
(2) when you elect to receive marketing communications from us; and
(3) when you use our services;
in each case, in accordance with this privacy policy.
8. To the extent that you access this Website, we will collect your Data automatically, including –
(1) some information about your visit to the Website such as your IP address, the date, times and frequency with which you access the Website and the way you interact with its content;
(2) your Data via Cookies, in line with the Cookie settings on your browser.
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience whilst using our Website. Specifically, Data may be used for –
(1) internal record keeping;
(2) improvement of our products or services;
(3) transmission by email of marketing materials that may be of interest to you; and
(4) contact for market research purposes which may be done using email, telephone, fax or mail;
in each case, in accordance with this privacy policy.
10. For the delivery of direct marketing to you via email, we’ll need your consent, whether via –
(1) opt-in, whereby we obtain your explicit consent, that is you taking positive and affirmative action when consenting, for example by checking a tick box that we’ll provide; or
(2) soft-opt-in, whereby we’ll take your consent as given unless you opt-out because you have previously engaged with us.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this you have the right to object in certain circumstances (see section headed “Your rights”, below).
Keeping Data secure
12. We’ll use technical and organisational measures to safeguard your Data, including storing your Data on secure servers.
13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, you should let us know immediately by contact us.
14. If you want detailed information on how to protect your information and computers and devices against fraud, identity theft, viruses and many other online problems, visit www.getsafeonline.org.
Data retention
15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
17. In relation to your Data you have a –
(1) right to access: the right to request –
(a) copies of the information we hold about you at any time, or
(b) that we modify, update or delete such information;
(2) right to correct: the right to have your Data rectified if it is inaccurate or incomplete;
(3) right to erase: the right to request that we delete or remove your Data from our systems;
(4) right to restrict our use of your Data: the right to “block” us for using for Data or limit the way in which we can use it;
(5) right to data portability: the right to request that we move, copy or transfer your Data; and
(6) right to object: the right to object to our use of your Data, including where we use it for our legitimate interests.
18. If, pursuant to Clause 17(1), we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse the request. If we refuse the request we will tell you why.
19. To make enquiries, exercise any of your rights set our above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us.
20. If you are not satisfied with the way we handle any request or complaint in relation to your Data, you may be able to complain to the Data Protection Authority.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes in business ownership and control
23. Chew Valley Roofing may, from time to time, expand or reduce our business and this may involve the same and/or transfer of control or part of Chew Valley Roofing. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring that your privacy is protected.
Cookies
26. This Website may place and access certain Cookies on your computer. Chew Valley Roofing uses Cookies to improve your experience of using the Website and to improve the range of our services. Chew Valley Roofing has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with Cookie Regulations.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Chew Valley Roofing to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies, however, certain features of the Website may not function fully or as intended.
29. This website may place the following Cookies –
(1) strictly necessary cookies: These are cookies that are required for the operation of the Website;
(2) analytical/performance cookies: These are cookies that allow us to recognise and count the number of Users of the Website, to see how Users move around the Website when they are using it, the website that the Users were visiting prior to accessing the Website, and the website that Users visit after leaving the Website. This helps us to improve the way our website works, for example by ensuring that people are finding the Website and, once visiting it, that they are finding what they are looking for easily;
(3) functionality cookies: These are cookies use to recognise you when you return to our website. This may enable us to personalise our content (for example, greeting you or remembering your preferences).
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed.
31. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently, including personalisation settings.
32. It is recommended that you ensure your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your settings.
33. More information about Cookies generally, including how to delete or disable them, can be found on www.aboutcookies.org.
General
34. You may not transfer any of your right under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
35. If any court or competent authority finds that any provision (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the enforceability of the other provisions of this privacy policy will not be affected.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver or that, or any other, right or remedy.
37. This privacy policy will be governed and interpreted in accordance with the laws of England. All disputes arising under this privacy policy will be subject to the exclusive jurisdiction of the English courts.
38. Contact details for Chew Valley Roofing can be found on the Website.
Changes to this privacy policy
39. Chew Valley Roofing reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
Commencement
40. This privacy policy was adopted and published on the Website on the 23 May 2020.